Terms of Service

1. Acceptance of Terms

By accessing and using Next Gen Calls' AI voice agent services ("Service"), you accept and agree to be bound by the terms and provision of this agreement. If you do not agree to abide by the above, please do not use this service.

2. Description of Service

Next Gen Calls provides enterprise-ready AI voice agents and messaging agents that automate customer communications, sales calls, and business processes. Our services include but are not limited to:

• AI-powered voice calling systems
• Automated messaging agents
• Customer service automation
• Lead generation and qualification
• Appointment scheduling and management
• CRM integration services

3. User Obligations

You agree to:

• Provide accurate and complete information when registering for our services
• Use the service in compliance with all applicable laws and regulations
• Not use the service for illegal, harmful, or fraudulent activities
• Respect the privacy and rights of third parties when using our communication services
• Comply with telecommunications regulations including Do Not Call lists and consent requirements
• Maintain the security of your account credentials

4. Privacy and Data Protection

Your privacy is important to us. Our collection and use of personal information is governed by our Privacy Policy, which is incorporated into these Terms by reference. By using our service, you consent to the collection and use of information as outlined in our Privacy Policy.

5. Service Availability

While we strive to provide continuous service availability, we do not guarantee uninterrupted access to our services. We reserve the right to modify, suspend, or discontinue any aspect of the service at any time, with or without notice.

6. Payment Terms

Payment terms are specified in your service agreement. All fees are non-refundable unless otherwise stated. We reserve the right to change our pricing with 30 days' notice to existing customers.

7. Intellectual Property

All content, features, and functionality of our service, including but not limited to text, graphics, logos, icons, images, audio clips, and software, are the exclusive property of Next Gen Calls and are protected by copyright, trademark, and other intellectual property laws.

8. Limitation of Liability

Next Gen Calls shall not be liable for any indirect, incidental, special, consequential, or punitive damages, including without limitation, loss of profits, data, use, goodwill, or other intangible losses, resulting from your use of the service.

9. Termination

Either party may terminate this agreement at any time with written notice. Upon termination, your access to the service will be immediately suspended, and any outstanding fees will become due and payable.

10. Governing Law

These Terms shall be governed by and construed in accordance with the laws of the United States, without regard to its conflict of law provisions.

11. Changes to Terms

We reserve the right to modify these Terms of Service at any time. We will provide notice of material changes by posting the updated terms on our website. Your continued use of the service after such modifications constitutes acceptance of the updated terms.

12. Contact Information

If you have any questions about these Terms of Service, please contact us through our website or customer support channels.